Although emergency on-site engineer support is not the norm for daily operations, for critical nodes such as power plants, data centers and core production departments, if there is no 24x7 support team to support business continuity, emergency on-site service often becomes the only option to shorten the mean time to repair (MTTR) and restore the IT production environment in the event of business interruption when the automated recovery mechanism does not work.
24x7 Emergency On-Site Support and nbd on site service require users to sign a service contract in advance, register the address where the emergency onsite service is needed, and specify the language and skills required for the onsite engineer, as well as the tools to be carried, and even the necessary emergency response plan negotiated with GoSDWAN.
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