Working Hour Appointment

On-site IT engineers can be dispatched, usually on behalf of the OEM or delegated by third parties to provide on-site services. Enterprise users who need this service can also get on-site technical support for a predefined period of time through GoSDWAN, especially for some SDWAN/SASE-related projects. On-site IT engineer support means that senior experts can remotely monitor the progress of the local IT environment and get updates immediately, without the need of phone calls. On-site service engineers appointed during working hours usually prepare their uniforms, operation tools, user information, etc. according to the requirements of the entrusting party, enter the designated workplace at the time specified by the customer, and provide services like IT system troubleshooting, equipment replacement, stand by support and other technical support services according to the service scope agreed with the entrusting party.

GoSDWAN Working Hour Appointment requires customers to sign a service contract in advance and register the address where the emergency onsite service is needed, and specify the language and skills required for the onsite engineer, as well as the tools to be carried, and even the necessary regional spare parts inventory plan negotiated with GoSDWAN.